Salom AIAI bilan customer feedback — har fikri muhim
Mijoz fikrini bilmaslik — biznes uchun o'limga teng. AI yordami bilan minglab fikrlarni daqiqalarda tahlil.
1. Feedback manbalari
- Otzivlar (Yandex, Google)
- Anketa (Typeform, Google Forms)
- NPS so'rovlar
- Support ticket'lar
- Social media mention
- Live chat transcripts
- Intervyu yozuvlari
2. NPS — Net Promoter Score
0-10 darajada baho. "Qanchalik ehtimol bilan tavsiya qilasiz?":
- 9-10 — Promoters
- 7-8 — Passives
- 0-6 — Detractors
- NPS = Promoters % - Detractors %
3. AI sentiment tahlili
"500 ta otziv tahlil: [matn]. Sentiment foiz: positive/neutral/negative. Asosiy 5 ta theme. Top 10 most common keywords. Trend (vaqt davomida)."
4. Categorization
"Mijoz feedback'larini kategoriyaga ajratish: yetkazib berish (5%), narx (15%), sifat (40%), xizmat (25%), boshqa (15%). Har kategoriya uchun namuna fikrlar."
5. Action items
"Quyidagi feedback tahlili asosida: 'sifat past', 'narx qimmat', 'support sekin'. Top 5 ta action item. Har biriga: muddat, mas'ul, KPI."
6. Vositalar
- SurveyMonkey
- Typeform
- Google Forms
- Hotjar (heatmap + survey)
- Qualtrics (enterprise)
7. Real-time monitoring
- Brand24 — mention
- Mention.com
- Sprout Social
- Salom AI bilan custom
8. Mijoz interview (qualitative)
"5 ta mijoz interview transkripti. AI yordamida common patterns. Pain points. Wants/needs. Quote'lar to'plash."
9. Closing the loop
- Feedback berganga rahmat
- Qanday ishlanganini ko'rsatish
- Yangilanish e'lon qilish
- Public thank you (case study)
10. Mijoz kuzatuvi
- Detractors — birinchi qo'ng'iroq
- Promoters — referral so'rash
- Passives — engagement oshirish
💡 Maslahat: Feedback'siz mahsulot — ko'r boshlanish. Har oy NPS o'lchang.